THesis Hotel Miami Coral Gables, Curio Collection by Hilton

We enjoyed the hotel atmosphere,...

• What did you like most?
  The location was the best. We were there for the graduation at UM. Breakfast was good. I was super appreciative that the hotel front desk person was able to retrieve and hold my husband's phone that was accidentally left on the lobby couch when we left the hotel. The room was efficiently laid out, neat, clean and tidy. The service & happy hour at the Mamey restaurant in the hotel was great. The ambience of both the Ivy and Mamey were very relaxing and inviting.
• Was there anything you didn't like?
  I have an electric car and there was some significant charges for leaving the car in the electric charging station while not charging, which we would not have known had we not gone with the valet to the charging station to see the actual notices of charges. We had to go with the valet to the charging station so that we would know the location of the car to move it once charging was completed to avoid the unnecessary charges for leaving the car in the charging spot. Given the price of the hotel, I would not have expected that.

• What did you like most?
  Location
• Was there anything you didn't like?
  2nd floor gets all the smoke from the restaurant grill...fills the hallway and all the rooms...when I mentioned it to the staff...they laughed at me. I had originally requested a higher level floor.....no comment.. Working..alone sat in empty restaurant waited 37 minutes for waiter to NEVER come back with complimentary drink to to take my order which was going to include a bottle of wine as we had discussed...he was focused on his only other table in the entire restaurant that was paying the bill... Note most singles do Not go out to eat alone for exactly this reason...they Staff only care about their potential tip...and had no care to worry or care of the atmosphere I was experiencing....which was completely ignoring me....there was nothing on the menu that was even tempting...I just wanted a friendly staff for nice service with a smile after a 12 hr day at the hospital...the longer I sat...and he would not even make eye contact..the more pissed off I got...then at 33 minutes into to this time frame when the Only other table in the entire restaurant got up to leave...I still sat there...even without any water...still or otherwise...for another 14 minutes....and then I was just done...got up and walked out...past three others on waite staff....who said absolutely nothing to me like I was invisible.....that was what was the worst part....like I did not even exist....and the manager whom I asked for to speak with for the next 3 days....called me the day I checked out....and wants me to come stay with them again.....would you? Like I never even existed....wow....