Flamingo Cancun Resort

Run a far as you can away from this hotel.

• What did you like most?
  The beach was excellent. Very clean and nice. The massages were fantastic. The ladies were great. There were a handful of pleasant staff who seemed to care.
• Was there anything you didn't like?
  Where do I start. When we first arrived, we were greeted by a salesperson wanting us to sign up for their Vacation Club. We weren’t even checked in yet. They pretended to show us the food locations in order to get us to sign up for their presentation. We had to insist on leaving because we were hungry. The WiFi is non existent unless you are on top of the lobby. And they were no help in trying to get it working. The property is old and run down. They try to “show” it isn’t with the lobby area but our room was dirty, had so many issues (shower didn’t work [water came out of the spout and flooded the bathroom], no hot water when we arrived, cracked mirror, safe didn’t work, fridge wasn’t stocked and actually had a 1/2 used Sprite sitting in it.) It was clear the room had not been cleaned. Sheets were dingy and scratchy. Sliding door didn’t lock and had to be “rigged” to lock. There was some kind of dirt on the inside of the closet door that got our clothes all dirty. We booked and paid for an ocean front room. They gave us a partial view. And when I asked to be moved, due to all the issues, they gave some excuse about having to wait til tomorrow. We would have to “check out” at 10, hang around with our luggage, and then maybe move to a new room after 3 pm. It was clear that they treated their guest who booked online and were from the US differently. The food was meh. Their dining rooms are small and not to size for the amount of guest they have. There is a wait, unless you go off peak hours. Like at 3 pm in the afternoon for lunch. Sometimes the wait staff would wait on you and sometimes they would only accommodate those that spoke Spanish. There wasn’t a good variety of food. Things weren’t refilled (it’s a buffet). The pool side food could only accommodate 8 parties at a time in small booths. We were never able to get anything quick. They didn’t have snacks or a quick self serve area just to grab and go. Everything was a long wait.

• What did you like most?
  Location is great, very close to the beach.
• Was there anything you didn't like?
  Some of the staff, especially at the front desk were rude and not helpful. ( most of the staff were friendly) Slow service at some of the restaurants and long wait line to get a table during peak hours. WiFi is not available in the rooms. Room description is not correct, it shows room has two king beds but it’s either one king bed or two double beds